Callcenter & BPo Training ::

Callready has various modules specially designed to cater to the Call Center & BPO sectors. The following is an indicative list of generic training programs done so far for BPOs. The list is not exhaustive and Callready has the capability of rolling out specialized training programs based on the specific training need of the process within the organization.

• Preprocess training for domestic & international Call Centers with a focus on Communicative English, Culture, Accent (UK, US & Neutralized), Customer Service, Selling Skills & Telephone etiquette.
• Language Enhancement Training & email etiquette for BPOs.
• HR training, Leadership training and other custom-designed corporate training.
• Language, communication & voice assessment during recruitment to BPOs & Call centers.
• On-the-floor Quality enhancement program for CSRs in Call centers.
• Nyctophiles: “Handling the Graveyard Shift” for employees of Call Centers working in  
  the Night Shift