Directors’ profile - VijaySai
VijaySai B.S. who began his career as a lecturer in
the Department of English, Sri Sathya Sai College Whitefield and
culminated his career as Manager Human Resources in HealthScribe
(now Spheris) has immense experience in the field of training and
development. Having an MA in English language & literature and
a PG in HRD, he has worked taking care of various facets of HR in
HealthScribe including T & D, Reward & recognition, Organizational
Communication, formulation of new policies, “Fun” &
culture building within the organization.
During his six-and-a- half- year tenure at Healthscribe
he has had the experience of closely working on the shop floor to
study the training needs and customize relevant programs for the
employees of HealthScribe. He has conducted programs in Soft skills
& Personality Development covering topics ranging from Positive
Thinking, Stress management, Time management, Human relations, Personal
Effectiveness, Team building, Emotional quotient, Interpersonal
skills, Self Esteem, Leadership, Presentation skills, E mail &
Telephone etiquette, Professionalism, Communication & Creative
Visualization in various organizations.
VijaySai’s specialization in Phonetics in MA
and his passion for the same has also taken him into the realm of
Voice & Accent Training. He introduced Phonetics & Accent
as a subject in Medical Transcription training way back in 1999
during his tenure as an English & Accent Trainer at HealthScribe.
He put the material together and worked with the pilot batch of
the first Call Center in Bangalore – Firstring India (Now
ICICI OneSource). He also underwent the specialized 120 hours of
“Train the Trainer” program by Catherine Dorsch of Amerispeak.
He has so far personally trained over 3000 CSRs in Accent and English.
He has conducted ‘Train the Trainer’program to over
100 aspiring trainers, managers, TLs and QA members. He is a part
of the audit team for on-the-floor assessment of Accent & telephone
skills in HTMT. He is also involved in V & A assessments of
new recruits of various Call Centers.
VijaySai also conducts regular, one-day, public domain
workshops in various places on a specialized topic “Mind your
Mind”. He is a motivational speaker who has lectured in various
colleges and forums. Bangalore University, MES college, MLA college,
MS Ramaiah college, State Youth Center, Mythic Society, RBI and
has even featured in the AIR.